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New Member
Lauriefun
Posts: 2
Registered: ‎04-24-2013
My Device: Torch 9810
Accepted Solution

BBM MIA after upgrade

I updated my phone today and now BBM is missing in action. When I go to App World it is installed, but I have no access. Can anyone help?

JSanders
Posts: 86,588
Likes: 23,198
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM MIA after upgrade

  • On your 9810, go to options > Device > Application Management.
  • Delete the BBM there, if it is .
  • Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
  • Now, using the BlackBerry browser, go to www.blackberry.com/bbm and download and reinstall.




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New Member
Lauriefun
Posts: 2
Registered: ‎04-24-2013
My Device: Torch 9810

Re: BBM MIA after upgrade

Awesome.....took a few times to re-instal, but got it!

 

Any reason why it did that after the update?

 

Thanks very much!!

JSanders
Posts: 86,588
Likes: 23,198
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM MIA after upgrade

You're welcome, not idea, just an oddity for you.

good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code