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BlackBerry® Torch™

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Contributor
Posts: 25
Registered: ‎03-31-2013
My Device: torch 9810
Accepted Solution

BBM voice note can't save and send

Help! I updated my torch 9810 to OS 7.1.0.2263 through I don't rember the previous previous OS bundle but it was 7.1. Now, after some time when I try to send a voice note using bbm, it starts recording but fails to stop when I press the stop button unless I press back and it just disappear. What can I do to fix this?????
Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: BBM voice note can't save and send

Hello kelvindc,

 

Sorry to hear you are experiencing an issue with voice notes in BBM.

 

Have you tried reinserting your battery? Also try reinstalling the latest version of BBM by going to www.blackberry.com/bbm on your device browser and test again.


Let us know if this helps.


Thank you.


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

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Contributor
Posts: 25
Registered: ‎03-31-2013
My Device: torch 9810

Re: BBM voice note can't save and send

When I reinsert my battery, it works but after sometime of about 30minutes its stopping. And I've just realised that even recording using the voice recorder in applications, anything I record is saved with 1kilo byte(kb) of space and when played it says " unsupported media". My bbm is already updated and I've tried reinstalling it but still its not working and I think the problem is with the voice recorder phone app
Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: BBM voice note can't save and send

 

 

Do you know if you have your media set to save on a media card currently?


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!


Contributor
Posts: 25
Registered: ‎03-31-2013
My Device: torch 9810

Re: BBM voice note can't save and send

Yeah, I know. Its set to ave on device memory
Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: BBM voice note can't save and send

You may be low on device memory. If this is the case, it may explain this issue.

 

Do you have a media card you can test with? 


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!


Contributor
Posts: 25
Registered: ‎03-31-2013
My Device: torch 9810

Re: BBM voice note can't save and send

I have a memory card and I've tried but nothing. Maybe I should install another OS. 7.1.0.2036 instead of my current one 7.1.0.2386.
Can the type of OS affect the operation of my device?
Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: BBM voice note can't save and send

Hello kelvindc,

 

Try transferring (backing up) the media from your media card to a PC and reformatting the card.

 

See: http://bbry.lv/Ne6QIQ 

 

Let us know if this works. 


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!


Contributor
Posts: 25
Registered: ‎03-31-2013
My Device: torch 9810

Re: BBM voice note can't save and send

It wox, thanxxxx!!! :smileyhappy:
Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: BBM voice note can't save and send

You're welcome! Glad to hear it worked for you :smileyhappy:


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!