Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
New Contributor
Posts: 5
Registered: ‎10-04-2012
My Device: 9810
My Carrier: bell
Accepted Solution

BBM7 cant send voice notes, and Voice chat can not hear or talk

blackberry Torch 9810

OS version: 7.1.0.267

BBM v 7.0.0.126

 

 

been having the voice note issues since i upgraded to the torch 9810  from my bold 9700

 

i can recieve voice notes but must close bbm to listen to them,, and when i goto record a voice note ,i can not stop it from recording, and it will not send...

 

and i think it may also be causeing the issues with my voice chat on bbm...

my gf has the exact same phone, but it works for her,,,i mean, the voice notes works,,we tried the voice chat today,,and we can connect, but cant hear each other

what can i do to fix this

Forums Veteran III
Posts: 3,801
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: BBM7 cant send voice notes, and Voice chat can not hear or talk

strange.  Have you tried a battery pull?  If so, what about uninstalling and reinstalling BBM7?

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 5
Registered: ‎10-04-2012
My Device: 9810
My Carrier: bell

Re: BBM7 cant send voice notes, and Voice chat can not hear or talk

i have had to pull my batery several times, in the past, and this did not fix V notes issue. and i have reinstalled 3 times already, and it auto reboots when installation is complete

 

Highlighted
Forums Veteran III
Posts: 3,801
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: BBM7 cant send voice notes, and Voice chat can not hear or talk

Gotcha.  Good troubleshooting.  I think its time to visit the bell store so they can check out the phone.  I can't explain why its not working right after what you've done.  You've covered the software aspects... could be some odd hardware issue now.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 5
Registered: ‎10-04-2012
My Device: 9810
My Carrier: bell

Re: BBM7 cant send voice notes, and Voice chat can not hear or talk

yeah thanks i was sorta leaning that way too, ive done support for several computer companies in the past. the only thing i havnt done was a complete wipe..and reinstall of the OS and apps..(format and recover) kinda hesitatnt cus im not sure what ill loose by doing so ..guess ill just back it all up 

Forums Veteran III
Posts: 3,801
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: BBM7 cant send voice notes, and Voice chat can not hear or talk

Agreed:

Use blackberry protect

http://us.blackberry.com/apps/blackberry-apps/protect.html

 

and desktop manager does the same thing:

http://us.blackberry.com/software/desktop.html

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB12487&sliceId=2&cmd=displayKC&d...

 

If you want to do the reload yourself, you can use one of these methods

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

 

force the detection of the BlackBerry smartphone using Application Loader
http://www.blackberry.com/btsc/KB10144

 

http://bbsak.org/faq.php

 

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 5
Registered: ‎10-04-2012
My Device: 9810
My Carrier: bell

Re: BBM7 cant send voice notes, and Voice chat can not hear or talk

hey I ended up doing a complete wipe,,,and reinstall ... this seems to have helped with the voice chat..it now works..not sure about the  sending of voice messages yet... but at least this now works ..thx for the help