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TangleSpice
Posts: 4
Registered: ‎11-07-2012
My Device: Blackberry Touch 9810
My Carrier: Digicel

BES and Blackberry Bridge conflict

I have a blackberry 9810. I have configured the bridge and the data is appearing on my playbook but it is not opening. The issue was the IP policy when trying to open messages and accepting the BBM licence. I tried the reset to factory setting and the bridge worked well all data was being viewed.

My next step was to sync the Enterprise mail. once this was done using the Blackberry desktop manager the bridge returned to the state prior to the reset.

Why is this happening and how to get pass it.

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sdgardne
Posts: 48,196
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BES and Blackberry Bridge conflict

Hello...and apologies for the delayed reply!

Hopefully you already have this resolved...but just in case.

From your description, this definitely sounds like a limitation imposed by the IT (not "IP") Policy, which is placed by the BES server at activation of the BB device. You need to discuss this with your BES admins, and they can seek help from other BES admins in the BES section of this site.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
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