05-14-2013 12:10 PM - edited 05-14-2013 12:11 PM
Since 2 weeks ago i cant connect to BIS via WiFi anymore which is previously i have no problem with WiFi connection.
Usually when i am connecting to WiFi and connected it will show with 4 dots BB logo beside the WiFi logo. And now no more, only the WiFi logo connected with highlited white color.
Tried already to contact my BB service provider and no luck at all, they just said that perhaps the problem is in my WiFi network that i am connecting which i am so sure that no problem at all with the WiFi network that i am connecting since my friends can connect to BIS via its WiFi with no problem at all.
Then i tried to switch my SIM card to my friend BB and no problem at all with other BB, and put my friend SIM card in my BB still having same problem.
I assume this problem perhaps is occuring in my BB or in the RIM server related to my BB PIN that causing my PIN cant registered to the BIS via WiFi or I can say my data plan that registered to RIM/Blackberry was unexpeted become changed strangfully.
Is there anyone can help ? or perhaps RIM can support by checking my plan related with my PIN ?
Thank you in advance
05-19-2013 06:11 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) esend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you might want to try deleting some Service Books...I'm not sure which ones, but they'd somehow be related to WiFi...any that you delete should properly repopulate so it should be no issue. Otherwise, you should contact your mobile service provider for formal support and potential escalation up to BlackBerry...only they can formally escalate cases to BlackBerry that require it. Consider -- you pay your carrier for all of your services...they are not delivering those at the moment, so escalation may be in order.
As an absolute test, you should get someone who has no problems to use your WiFi and see that they get proper BIS services via WiFi...that's the only sure way to rule out your WiFi as causal. I can't quite tell, from your post, if you did that already.