05-11-2012 02:49 PM
Hello, I own a Blackberry Torch 9800. This phone is on AT&T service. My problem is that my phone keeps turning off - with no prompt or warning. Usually i'll do a battery pull, wait around 10 minutes, and reinsert. After this it works again for a short period before turning off again. Any suggestions on fixing this would be greatly appreciated. Thank you!
05-11-2012 03:19 PM
What OS are you on? On your device, type in a new message MYVER and a space after to see and report back please.
there might ba an update you can try if it is old
05-14-2012 03:00 PM
I am having the same problem with my phone, could it be a problem with the battery that it keeps coming lose? I called the insurance claim office and they want me to buy a new phone.
10-12-2012 06:56 PM
I peeled the sticker at the bottom right corner that you use to turn on/off the phone. I cleaned it out and the phone stopped turning on and off. I heard some of these Torch models had the stickers made in Mexico and maybe it has something about the defective stickers?