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BlackBerry® Torch™

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New Contributor
giobott
Posts: 3
Registered: ‎06-11-2013
My Device: torch 9800
My Carrier: bell
Accepted Solution

Battery goes dead when making phone calls or using wireless browser

Battery goes dead within seconds when making phone calls or using wireless browser - software is most recent version of 6.0

what is fix - device works fine when texting - other than that battery will die almost instantly - and back of phone generates some heat as well

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Battery goes dead when making phone calls or using wireless browser

Hello giobott

 

Welcome to BlackBerry Support Forums

 

 

From what you described I'm sure it's a battery issue , have you tried another Good BlackBerry battery ? Please try it , it will reveal and let you know if the problem is with your Battery or the device itself .

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New Contributor
giobott
Posts: 3
Registered: ‎06-11-2013
My Device: torch 9800
My Carrier: bell

Re: Battery goes dead when making phone calls or using wireless browser

Thanks for the reply - battery on order - Funny none of my other torch users have this issue - they are still on original softeare

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Battery goes dead when making phone calls or using wireless browser

Hi there,

 

I still suggest first you to try a Good BlackBerry Battery for an hour or so , if still problem persists then you can search for other options.

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New Contributor
giobott
Posts: 3
Registered: ‎06-11-2013
My Device: torch 9800
My Carrier: bell

Re: Battery goes dead when making phone calls or using wireless browser

I have been running a new battery for about a week - seems as good as new - thanks for your help

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Battery goes dead when making phone calls or using wireless browser

Hey giobott

You're most welcome .. Glad to hear that now you're enjoying your BlackBerry without any issue .

Cheers !
___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Please use plain text.