09-04-2013 09:09 AM
I am charging my phone until it is fully charged but as soon as I start to use internet or other apps the battery drops to 8-10% and then stops immidiately. Sometimes when i restart the phone battery % increases but only for 5 minutes. I had the same problem before and I don't know how it was fixed but this time i tried all possible solution but it is not working. Anyone knows what should i do ?
09-04-2013 04:19 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
09-07-2013 08:46 PM
I tried this one but still i`m having problems. At first I thought it was ok because the battery lasted longer . However as soon as i did a restart the battery went down to 10 % . Also when i'm using flashlight the battery is getting weaker. So still i have problems with the battery
09-08-2013 10:47 AM
09-09-2013 12:29 PM
09-09-2013 04:11 PM
09-09-2013 04:31 PM
Then we do not have a complete test result, and consequently any guesses we make are less accurate. If you are correct, and the problem is your device, then the problem is hardware -- which is impossible to fully diagnose at an internet-distance, and also impossible to fix with any OS/software level remedies. Only a qualified technician, with the device in their hands, can give you a proper evaluation and estimate.
If you remain in warranty, I recommend you seek support under those terms. If you have no warranty, then I recommend you seek a local (to you) shop with a qualified BB hardware technician.