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New Contributor
Posts: 2
Registered: ‎09-08-2013
My Device: Torch 9800
My Carrier: Orange / EE

Battery will not charge

When battery would not charge assumed needed replacing, got a new original BB F-S1 battery and it charged first time, then didn't use the phone (switched off, no bluetooth or wi-fi enabled) for 2 days, went to use it and battery flat. Tried several times to charge, used the charge, leave 15 minutes, then charge again but no help. All I get is an outline of battery and big red cross through it.  If I take the battery out and connect to mains, also get the red cross signal. Any ideas please? Thanks.

Posts: 90,338
Likes: 23,926
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Battery will not charge

Where did you buy the battery from?

With the old battery, do you get this same "no battery" icon onscreen?




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New Contributor
Posts: 2
Registered: ‎09-08-2013
My Device: Torch 9800
My Carrier: Orange / EE

Re: Battery will not charge

Battery of Ebay new.     Had same situation with both batteries, outline of a battery with big red cross through it - Tried several times with both batteries and both have a big red cross on screen - also had it when I took the batteries out and connected to mains so it looks as if there is a problem in the phone.  As am using 13a plug and BB cable to charge in the phone,  have today ordered a wall charger as suggested by others in the Forum. That will take a little time to arrive, when I get one  or both batteries charged by the wall charger, then will try to see if it is softwsre problem as also suggested in Forum.  Ivan Buckland