Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

New Member
Posts: 1
Registered: ‎09-21-2011
My Device: torch
My Carrier: Etisalat

BlackBerry Torch 9800 failed to update and failed to restore

[ Edited ]

Please help me i need my contacts and all my messages back.


I bought new BlackBerry 9900.

Then i tried to move the messages and all contacts from my old Blackbeery Torch to new BlackBerry 9900.


i have Downloaded on my MacBook pro the Latest DM.


tried to switch the device and followd the instrctions t but it did not !!??


so i update the BlackBeery torch but giving me error 507 and failed to update messages in DM.

Now, all the contacts and messages are gone.

and also cannot restore the back files that its been created and giving me failed to restore from backup messages !!?