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New Contributor
bjpease
Posts: 2
Registered: ‎11-02-2012
My Device: BlackBerry Torch 9800
Accepted Solution

BlackBerry Torch 9800 just keeps rebooting

It never comes up. Looks like some part of boot sequence gorked.  How do I reinstall all my software so my smart phone can work?

 

Barb

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Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: BlackBerry Torch 9800 just keeps rebooting

Getting your phone to connect to BlackBerry Desktop Software is the first step.  Have a look at this article:

 


http://www.blackberry.com/btsc/KB10144

 

 

I hope that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Contributor
bjpease
Posts: 2
Registered: ‎11-02-2012
My Device: BlackBerry Torch 9800

Re: BlackBerry Torch 9800 just keeps rebooting

Thanks. It worked.
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Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: BlackBerry Torch 9800 just keeps rebooting

Cool! :smileyhappy:

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Contributor
sidramiller
Posts: 5
Registered: ‎11-03-2012
My Device: Torch 9800

Re: BlackBerry Torch 9800 just keeps rebooting

I read Bill J's solution and I second it.  Download and install the Desktop Software if you do not already have it on your 'puter,  Then download and install the software that is compatible with your phone and via the DTS, reload into your phone.  A lot of little quirks and glitches can be fixed by reloading the handheld software.  That is what I love about Blackberry smartphones. 

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New Contributor
Neragioia
Posts: 2
Registered: ‎11-16-2012
My Device: Torch 9800

Re: BlackBerry Torch 9800 just keeps rebooting

I tried all of the above including the  KB10144  How to force the detection of the BlackBerry smartphone using the Application Loader.

Still continously rebooting and says there are no updates. So wut do I do now?

 

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Hall of Famer II
sdgardne
Posts: 48,563
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BlackBerry Torch 9800 just keeps rebooting


Neragioia wrote:

I tried all of the above including the  KB10144  How to force the detection of the BlackBerry smartphone using the Application Loader.

Still continously rebooting and says there are no updates. So wut do I do now?

 


Hello,

 

Here are some more suggestions:

I am a little bit confused though...


Neragioia wrote:

 

Still continously rebooting and says there are no updates.  


If it is continuously rebooting, where is it saying that there are no updates?


Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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Contributor
rskabara
Posts: 10
Registered: ‎03-13-2013
My Device: Z10

Re: BlackBerry Torch 9800 just keeps rebooting

I am facing the same problem- started few hours back, my BB Torch 9800 is continously trying to boot and half way starts booting again. Have tried all the suggestions seen on this forum, but not successful yet!!

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Contributor
rskabara
Posts: 10
Registered: ‎03-13-2013
My Device: Z10

Re: BlackBerry Torch 9800 just keeps rebooting

Hope someone at Blackberry reads these comments and can provide a solution.
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Hall of Famer II
sdgardne
Posts: 48,563
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BlackBerry Torch 9800 just keeps rebooting


rskabara wrote:

I am facing the same problem- started few hours back, my BB Torch 9800 is continously trying to boot and half way starts booting again. Have tried all the suggestions seen on this forum, but not successful yet!!


Hi and Welcome to the Community!

 

Hmmm..."all"...that's quite a bit, really! Unfortunately, what we cannot tell from your post is how any of that really went. There are many solutions, and many variations on solutions, and also many subtleties within many of the solutions. So, while we'd like to help, there's really nothing to offer since you've already tried everything...unless something did not go quite right, in which case there might be a subtle thing that might help you. But, we can't tell...

 

It may sound tedious, but if you'd post exactly what you've tried (step by step) and exactly the results of what you tried (again, step by step), then we might perhaps be able to notice something that can help you.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.