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BlackBerry® Torch™

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westernmeadow
Posts: 12
Registered: ‎12-26-2011
My Device: Blackberry Bold 9900
My Carrier: MTN Nigeria
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BlackBerry Torch 9810 Touchscreen Problem

Hello. My Torch 9810 touch screen doesn't work properly anymore...it works each time the phone has just been freshly boot or when a battery pull has just been performed and stops afterwards until another battery pull or boot is done. I need help with this...is this some sort of software problem? Can it be fixed? If it can, how? I tried upgrading to OS 7.1 but the same problem persists...please help. Thanks.
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Elite II
BillJ
Posts: 8,633
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: BlackBerry Torch 9810 Touchscreen Problem

Seeing as you've done battery pulls and installed a new OS, I would suggest taking it to your carrier (MTN Nigeria) for inspection.  99% of software glitches will be corrected with a battery pull and/or OS reload.  If neither of those has worked for you, it's more than likely a hardware problem.  Sadly, we can do nothing about hardware issues in these forums.

 

 

I hope that helps you.  :smileyhappy:


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