12-09-2010 06:37 PM - edited 12-10-2010 06:18 AM
I wonder if you can help, im new to Blackberrys and have a problem with one of my Blackberry torch's.
I have two blackberry torchs and one will not dial out or receive incoming calls and will not allow me to send or receive texts, but the bb messenger services seem to work fine including the browser ??
I Have full signal, 3g, and it says o2 -uk on the phone.
When i try to dial it says No service currently available (message pops up on the screen) .
When i dial 999 it says Phone not aloud MM#5 (message pops up on the screen).
I have wiped the phone. I have reinstalled the os, i have also done hard reset (battery pull).
I have contacted O2 its not barred in anyway and its not reported stolen (i bought this from gumtree).
So any help please ?????
P.S sorry forgot to mention the sim that was in the torch works fine in another phone, i also tried a sim from a working phone in the broken phone and it does not work.
Even if you don't know how to fix it do you know what it is ???????
UPDATE: i have now spoken to BB again and have been told the phone originally came from America and was/is on sprint would this have anything to do with why the phone has stopped working ?????????
12-09-2010 06:38 PM
Does the sim that is in that device work ok in another device?
12-09-2010 06:41 PM
Yes sorry forgot to mention the sim that was in the torch works fine in another phone, i also tried a sim from a working in the broken phone and it does not work.
12-09-2010 06:44 PM
Where did you get the device? is it new or used? Is it possible that it has an IT policy blocking the phone app? Go to Options >Security >Security Status Information and see if there is any reference to an IT Policy.
12-09-2010 06:53 PM
Just for grins, lets do a resettofactory on the device.
Download and install JL_Cmder to your PC and use it to do a resettofactory (this will wipe the device so make sure you have anything important backed up.)
Then try again.
12-09-2010 07:18 PM
12-12-2010 12:26 PM
12-12-2010 12:28 PM