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New Contributor
BossNathan
Posts: 2
Registered: ‎10-26-2012
My Device: Bold 9900 Torch 9800 Curve 8520 9300

Blackberry 9800 wont turn on

My blackberry 9800 suddenly just didn't switch on, it does not have any red lights when I charge it. I tried to reset it in app loader and it still did not recognize it. But when I plug it into by charger it makes a high pitched beep noise

I really need a solution asap please, thanks

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Blackberry 9800 wont turn on

HI BossNathan,

 

Welcome to the BlackBerry Support Community.

I would recommend testing with another battery if possible to rule out any issue with the battery itself. If you have the same issue with another battery, and your BlackBerry® Torch™ 9800 smartphone is not recognized by the BlackBerry® Desktop Software, I would recommend trying to start a reload of the BlackBerry® Device Software without the battery inserted to force a connection. One of the following KB articles should help.
If you are using a Windows® computer: http://bbry.lv/L13o3O
If you are using a Mac: http://bbry.lv/NtreH7

 

Hope this helps.


-FS


 


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New Contributor
BossNathan
Posts: 2
Registered: ‎10-26-2012
My Device: Bold 9900 Torch 9800 Curve 8520 9300

Re: Blackberry 9800 wont turn on

Hello

It still isnt working without the battery inside.

I took it to the repair shop and  they said it was a 'hardware problem'

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