12-19-2012 01:23 PM
The screen seemingly randomly turns off and take a couple of minutes to reset itself. Usually it happens after dialing or opening the slider. I have tried all of the resets including Safe Mode and the only thing that I can see to try is to Clean Install the Blackberry OS. I have started and Blackberry does not have a Fido for this model as Fido does not provide one. It was originally a Telus phone. How do I do a clean install and will I have any problems with Fido with a Telus OS on my Blackberry. The unit is unlocked and has successfully worked for about 6 months.Thanks, Allan
12-19-2012 01:54 PM
Hi and Welcome to the Community!
will I have any problems with Fido with a Telus OS on my Blackberry.
There is no requirement to use any specific carriers OS package. The only requirement is to use an OS package that is for your specific model BB, but if the OS comes from a carrier other than that for which your BB was originally manufactured, there is a necessary "trick".
How do I do a clean install
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!