12-22-2012 10:44 PM
I can't see my blackberry pictures and music after i installed blackberry software 7.1 and each time i take a picture i can't save it and can't also find it on the device.
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
12-27-2012 03:40 PM
Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.
What OS are you on? On your device, type in a new message MYVER and a space after to see and report back please.
as for the media card you might have to try recovery software on a PC to get the info off the card, plenty of free ones to do this on the web
many electronic stores carry USB to SD adapters like best buy, radio shack maybe even walmart
lists a few recovery software places
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V