04-16-2013 04:34 AM
I have been facing 3 problems on my blackberry 9850. My service provider is Verizon.
1) My phone if ideal hangs and I have to remove battery before I can use the phone
2) Touchscreen sometimes stops working and rotating screen fixes the problem
3) My blackberry when idea does not work as I told earlier and then as I remove battery it will start working but again freezes and stops working. Its not working any more. I can only work the phone on safe mode.
Please if anyone can help me
04-16-2013 05:33 AM
It sounds like you should reload the OS to your phone.
To do this, plug your phone in to your PC and open BlackBerry Desktop Software. Once your phone has been recognized, click Device at the top of the software then Restore. Choose the most recent restore point and load it.
I hope that helps you.