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BlackBerry® Torch™

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New Contributor
Posts: 3
Registered: ‎11-02-2012
My Device: Torch 9860
My Carrier: Digicel

Blackberry 9860 - 7.1 OS

My "lock" button at the top of the phone is not working !!! Anyone knows of a fix for this ?

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Blackberry 9860 - 7.1 OS

Start with a battery pull.  Remove your battery while your phone is powered on then replace it.

 

 

Let us know if that helps you.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Posts: 3
Registered: ‎11-02-2012
My Device: Torch 9860
My Carrier: Digicel

Re: Blackberry 9860 - 7.1 OS

No, the battery pull did not help.

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Blackberry 9860 - 7.1 OS

OK, next step.....reload the OS using BlackBerry Desktop Software.  If that doesn't do the trick, it's time to get another phone.

 

 

Cheers.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.