BlackBerry® Torch™

[AleciaT]

I have tried deleting and reinstalling with reboots and battery pulls.  I have tried clearing the cache.  The icon is there, but nothing happens when I click on it.  It worked fine until I downloaded the update that came out last week!

[SmoothRider]

Hello AleciaT, 

Welcome to the forums. 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Hope this helps. Have a good day. 

[AleciaT · Accepted solution]

Thank you for the reply.  Just yesterday I tried to download it one more time and it worked!  Fifth time is the charm.....