04-30-2012 01:03 AM
I have tried deleting and reinstalling with reboots and battery pulls. I have tried clearing the cache. The icon is there, but nothing happens when I click on it. It worked fine until I downloaded the update that came out last week!
Solved! Go to Solution.
05-07-2012 12:19 PM
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Hope this helps. Have a good day.