11-09-2012 05:33 AM
New to the forum and need help!
I have a Torch 9810 and PlayBook
Torch 9810 7.1 bundle 2061
Blackberry Bridge 18.104.22.168
PlayBook OS 22.214.171.1248
BES is used
The Bridge connects to the PlayBook and will allow remote control and bridge browser to be used. However, although the email, text and BBM alert icons appear on the PlayBook they cannot be opened. The Bridge contacts and calender will also not open on the Playbook.
When attempting to open Text messages on the PlayBook the notice "Text Messages was disabled by IT policy" is displayed. There is no IT Policy in place.
When attempting to open BBM on the PlayBook the notice "You must accept the BlackBerry Messenger Licence Agreement on your smartphone to use BBM on your PlayBook". It has been accepted on the phone.
I've tried unpairing, rebooting both devices and repairing to no avail.
Any ideas appreciated
11-15-2012 07:27 PM
Hi and Welcome to the Community!
Contrary to your belief, there is indeed an IT Policy on the BB...the error message is quite clear on that point. While it is possible to check for an IT Policy via this procedure:
it is also possible for there to be a "stealth" IT Policy, which gives no hint of its existence save for those error messages. If your BB truly is not now associated with any BES system, then there are procedures you can follow to cleanse it of the latent IT Policy (which could be there as a result of, sometime in its life, the BB being associated with BES...but not being properly cleansed when it was removed from BES...it's not an automatic process to remove the IT Policy). On the other hand, if your BB is associated with BES, then you need to talk to your BES admins for assistance as they control everything.
To cleanse your BB, first take a full backup:
Next, take a manual inventory of all of your add-on apps, license keys, etc...this process will return your BB to a NIB state, and you will have to reinstall everything from scratch (and, before you ask, no there is no other way).
Next, conduct this process:
Now, get your BB properly running on your carrier network, by conducting the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Next, do a SELECTIVE restore from the backup you took earlier...do not do a wholesale restore, if you do, you will restore the offending IT Policy and be right back where you started. Skip over any databases that are not critical, especially those that have anything at all to do with IT Policy:
Now, reinstall all of your apps, reapply those license keys, and reconfigure to your preferred settings. With all of that, you should be cleansed of the IT Policy and should be able to perform the things you desire.
11-23-2012 03:30 AM
Many thanks for this.
I should have noted that my device is connected to BES.
When I follow your proceedure the 9810 and Playbook bridge connection is good. However, when connection to the BES is reestablished the orginal problems are reinstated. I have noticed that when connected to BES the firewall on the phone is turned on and cannot be disabled.
The BES administrators do not seem to be able to help so any further suggestions would be very welcome.
11-26-2012 11:35 AM