10-08-2012 07:52 PM
Blackberry Torch 9850 on the Verizon Wireless Network
Blackberry OS: 7.1 Bundle 1737 (v 22.214.171.1240, Platform 126.96.36.1999)
Windows 7 Home Premium, SP1 with a full admin account
HP Desktop computer
For some unknown reason whenever I attempt to execute Blackberry Desktop Software version 7.1 the application returns the following error: "Blackberry Desktop Software has stopped working: A problem caused the program and notify you if a solution is available." The last successful use of DM was on Sunday, October 7, 2012 when I synched my phone and did a backup of the device.
I have uninstalled and re-installed the application; uninstalled Microsoft .Net Framework version 3.5 and 4.0 then re-installed .Net Framework; then re-installed DM under a new admin account and still getting the same problem. I even went as far as uninstalling Office and re-installing office and still getting the same problem. Whenever I uninstalled DM I did a manual uninstall where I removed all registry keys associated with Research in Motion including folders and still getting the same problem. I Googled the error and the articles worth reading I have already the things they mentioned.
NOTE: I have done a lot more troubleshooting that is listed. But since I did so much to get this to work it will take me an entire novel to list all the things I have done to get this app to work again.
Called VZW and they got me in contact with RIM. RIM did pretty much the same things I did and after spending 7 hours on the phone with them they concluded I need to reformat my drive. When the tech made that suggested I wanted to reach thru the phone and knock her teach out of her mouth. Suffice to say I am not able to get DM to work on my machine and there appears to be no apparent reason why the software will stop working. Not having DM working means I cannot synch my phone. I have one personal computer and I am not going to install DM on my laptop because it will do me no good since I need to synch it with Outlook which is on my personal desktop. I cannot install my personal copy of office on my work laptop because it will probably cause other issues.
Anyone have any suggestions how I can get this application working on my desktop. It was working before and all of a sudden it stopped working.
Solved! Go to Solution.
11-15-2012 06:20 PM
Hello...and apologies for the delayed reply!
Hopefully you already have this resolved...but just in case.
It seems you have already done all that I normally suggest in this thread:
The recommendation the tech gave you is truly drastic, but I have seen it from time to time...I've no idea why, but it's just so. PCs remain, after all, "open systems", and are subject to all kinds of bad behavior by apps which can interfere with other apps. But, they also remain notoriously difficult to troubleshoot in that regard...hence, starting over is often a good idea. Reminds me of Windows98 on laptops...I recall them needing reformat/reinstall about once every 6 months...that's just the way it was.
In any event, there is also, in that thread, a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
11-15-2012 06:51 PM
Since the writing of the original e-mail I have furiously complained to VZW and they "upgraded" me to a new Droid phone. I will NEVER go back to a Blackberry. The synch software that I use with the Droid works like a charm. Surfice to say I have sent several letters to RIM and they have not replied. I am now happy with my Droid and and have had NO ISSUES with the device or it's software.
11-15-2012 06:54 PM
11-15-2012 08:15 PM
Thanks for the reply. I have found the Droid to be a lot easier to use and there are so many more apps, etc. But either way I loved my BB and had many years with it. Maybe in future I will consider coming back but for now I have moved on. How do u like ur Droid compared to your BB?
11-16-2012 09:20 AM
11-16-2012 11:54 AM
12-31-2012 08:17 PM
I wish you the best of luck in finding a resolution. As you can see frommy previous posts RIM was of little help in resolving the issue so I decided to move to an Android device.