BlackBerry® Torch™

[Izzy77]

I keep getting a message when trying to log in my blackberry id. I enter my e-mail and password and i get the please wait message. After a little while another message comes up that says "enter username associated with this smartphone". What do i do to fix this? I'm completely stuck and cant figure it out.

[sharoncarr]

I have similar problem.  I don't know my blackberry password.  How do I find out?  I can't make calls or check my email.

[JSanders Resident Expert]

---

sharoncarr wrote:

I have similar problem.  I don't know my blackberry password.  How do I find out?  I can't make calls or check my email.

---

Your's is not similar, you've indicated in your other thread that you were trying to enter your device security password. Is that correct?

[JSanders Resident Expert]

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

Now, try your BlackBerryID again.

[sharoncarr]

I removed the battery for a while and it came back to the same ...... device blocked with only a couple more options to guess password.

[JSanders Resident Expert]

---

sharoncarr wrote:
I removed the battery for a while and it came back to the same ...... device blocked with only a couple more options to guess password.

---

You already have one thread running, let's stick to that other one, and abandon this one. oK?