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New Contributor
Posts: 4
Registered: ‎05-21-2013
My Device: Tourch 9860
My Carrier: Vodafone

Blackberry ID Sign In

[ Edited ]

Hi, I have forgotten the pass word for the Blackberry ID Username and although I have followed the instruction to change this password without the use of the recovery question I am unable to do this. I have gone on to the Blackberryid page on the computer and followed the instruction it still asks for the recovery question. Please tell me how to reset my password. My PIN number and IMEI number is as follows:

 

**removed**

 

Thank you

David

 

Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

 

Hall of Famer II
Posts: 53,079
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry ID Sign In

Hi and Welcome to the Community!

 

Start first with these please:

  • KB28685 How to reset the BlackBerry ID password using the password recovery question
  • KB32111 "The link is no longer valid." is encountered when attempting to reset a BlackBerry ID password
  • KB26361 How to change or reset the BlackBerry ID password
  • KB28111 Unable to reset BlackBerry ID password when using a BlackBerry hosted email address
  • KB28232 BlackBerry ID reset email is not being delivered to the associated mailbox

If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account.


However, if you do not have access to that email account, then your challenge is much greater, and you have a choice to make depending on your circumstances:

  1. If you have no AppWorld records that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:
    • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
  2. But, if you do have AppWorld records that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 4
Registered: ‎05-21-2013
My Device: Tourch 9860
My Carrier: Vodafone

Re: Blackberry ID Sign In

None of there solutions are valid if you have forgotten the pass word and the recovery question.
Hall of Famer II
Posts: 53,079
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry ID Sign In

Oh? Are you sure you read everything carefully and completely? For, within KB26361, there is a section that does not require the recovery question (unless the account has not been confirmed). And there is also the second section of my post above, which also does not require the recovery question. So, I must recommend that you re-read all of the above carefully so as to find the component that meets your requirements...

 

Note carefully that, from your first post above, I could not tell exactly what process you were following...you mentioned some things, but I could not correlate what you said to any of the specific processes available. Hence, I provided them all to you in the hopes that you could find what you require, since I could not tell for sure from your first post.

 

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎05-21-2013
My Device: Tourch 9860
My Carrier: Vodafone

Re: Blackberry ID Sign In

Hi The recovery question was confirmed many years ago but I have the same password as the recovery question in both cases this has been forgotten. I have read each section and In all cases you must have the original password or the recovery question. Is it possible to just simply set up a new one?
Hall of Famer II
Posts: 53,079
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry ID Sign In


DavidBates wrote:
 Is it possible to just simply set up a new one?

Yes...by following item 2 of the second half of my earlier post above...




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎05-21-2013
My Device: Tourch 9860
My Carrier: Vodafone

Re: Blackberry ID Sign In

I am just going around in circles here. I follow each way and the same things happen. it needs a password I have forgotten or answers to the secure question. If I try and recreate a new account with my e-mail address then it says there ID user already exists. Is there anyone I can call to help?..
Hall of Famer II
Posts: 53,079
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry ID Sign In

[ Edited ]

Oops...I think I mis-typed my answer one post above...rather than item 2, it should be item 1. To actually change the BB ID with which your BB is associated, you must WIPE your BB...please re-read item 1 in the second half of post 2 above, including the KB it links to.

 


DavidBates wrote:
Is there anyone I can call to help?..

Formal support is available from your mobile service provider, who can escalate your case up to BlackBerry if necessary.




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code