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New Member
hannahr_14
Posts: 3
Registered: ‎04-20-2012
My Device: Blackberry Torch 9800
My Carrier: Orange
Accepted Solution

Blackberry ID Username

Hi all,

 

I have a problem with my Blackberry ID. Bascically when I type it into my phone to change my email settings, my phone will come up with the following message: " The user name is invalid. A user name must be at least 4 characters long." despite the fact that my username is more than 4 characters long. However when I use my Blackberry ID username for the App World and when I use it on my laptop, it works fine and I have no problems so I don't understand why it ownt accept it when I try using it to alter my email settings.

 

If anyone knows what the problem might be or can suggest anything I can do then please let me know. Thanks.

Hannah
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Forums Veteran II
Wolf359
Posts: 3,329
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: Blackberry ID Username

Can you change the settings on the computer?  I also wonder if it would work from the phone using WiFi only if possible.

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New Member
hannahr_14
Posts: 3
Registered: ‎04-20-2012
My Device: Blackberry Torch 9800
My Carrier: Orange

Re: Blackberry ID Username

Well tbh it's not the email settings I want to change. What I really wanted to do was to add another email account alongside the one thats already there. To do that though my phone is asking me for my Blackberry ID details, which I know I have entered in correctly, but is still coming up with that error message.

Hannah
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Forums Veteran II
Wolf359
Posts: 3,329
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: Blackberry ID Username

ok, try this to add an email account:

From the device, go to mobile.blackberry.com
Scroll to Communicate and click on Email.
Click on Integrate now for the email service you want to add and see if that works.

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
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New Member
hannahr_14
Posts: 3
Registered: ‎04-20-2012
My Device: Blackberry Torch 9800
My Carrier: Orange

Re: Blackberry ID Username

Brillaint! Thanks for your help.

Hannah
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Visitor
whizzz
Posts: 1
Registered: ‎11-06-2013
My Device: Torch 9800
My Carrier: SFR

Re: Blackberry ID Username

[ Edited ]

Hi, 

 

I have the same problem but I can't seem to find the entries you are talking about when I go to mobile.blackberry.com : Communicate, then Email...

 

It's driving me crazy. Hope you can be help me.

 

Thank you very much in advance.

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