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New Member
Posts: 3
Registered: ‎04-20-2012
My Device: Blackberry Torch 9800
My Carrier: Orange
Accepted Solution

Blackberry ID Username

Hi all,

 

I have a problem with my Blackberry ID. Bascically when I type it into my phone to change my email settings, my phone will come up with the following message: " The user name is invalid. A user name must be at least 4 characters long." despite the fact that my username is more than 4 characters long. However when I use my Blackberry ID username for the App World and when I use it on my laptop, it works fine and I have no problems so I don't understand why it ownt accept it when I try using it to alter my email settings.

 

If anyone knows what the problem might be or can suggest anything I can do then please let me know. Thanks.

Hannah
Forums Veteran III
Posts: 3,777
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Blackberry ID Username

Can you change the settings on the computer?  I also wonder if it would work from the phone using WiFi only if possible.

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New Member
Posts: 3
Registered: ‎04-20-2012
My Device: Blackberry Torch 9800
My Carrier: Orange

Re: Blackberry ID Username

Well tbh it's not the email settings I want to change. What I really wanted to do was to add another email account alongside the one thats already there. To do that though my phone is asking me for my Blackberry ID details, which I know I have entered in correctly, but is still coming up with that error message.

Hannah
Forums Veteran III
Posts: 3,777
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Blackberry ID Username

ok, try this to add an email account:

From the device, go to mobile.blackberry.com
Scroll to Communicate and click on Email.
Click on Integrate now for the email service you want to add and see if that works.

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Member
Posts: 3
Registered: ‎04-20-2012
My Device: Blackberry Torch 9800
My Carrier: Orange

Re: Blackberry ID Username

Brillaint! Thanks for your help.

Hannah
Visitor
Posts: 1
Registered: ‎11-06-2013
My Device: Torch 9800
My Carrier: SFR

Re: Blackberry ID Username

[ Edited ]

Hi, 

 

I have the same problem but I can't seem to find the entries you are talking about when I go to mobile.blackberry.com : Communicate, then Email...

 

It's driving me crazy. Hope you can be help me.

 

Thank you very much in advance.

New Contributor
Posts: 8
Registered: a week ago
My Device: Blackberry 9720
My Carrier: Vodaphone UK

Re: Blackberry ID Username

Has this changed because it will not work for me The website doesn't seem to exist.  The web site goes to uk.blackberry.com but there is no communication option.

All I did was change my email passwork on a pc and I have had nothing but problems ever since.  

Hall of Famer II
Posts: 51,919
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry ID Username


angelamux wrote:

Has this changed because it will not work for me The website doesn't seem to exist.  The web site goes to uk.blackberry.com but there is no communication option.

All I did was change my email passwork on a pc and I have had nothing but problems ever since.  


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