10-26-2012 01:29 PM
I installed google maps about a week ago. Since that time I cannot enter my app world. When I go to Blackberry ID account..I get message "Unable to retrieve your blackberry ID account information. I cannot download new apps. How do I delete google maps that I suspect may be causing all of the problems, since it is asking for permission to obtain personal information when I try to start.
11-02-2012 07:28 PM
Welcome to the Support Community!
You can remove any 3rd party applications from Options > Device > Application Management. Highlight the application in the list, press the Menu key and choose Delete from the Menu.
Hope this helps.
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