BlackBerry® Torch™

[dselliott]

Have never been able to access downloads etc because my ID p/w wont work.  I've reset it countless times and my phone still won't accept new password.  Any ideas.....totally frustrated!

Using a Torch 9810    7.0 version

[Wolf359 · Accepted solution]

So it has never worked since day one?  how long has it been like this?

I saw this link:

http://supportforums.blackberry.com/t5/BlackBerry-Bold/Blackberry-ID-not-working-on-phone/td-p/12621...

You may have to do a software reload. 

If it has never worked, I'm thinking we need to start from scratch with your device.

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

[dselliott]

Worked like a charm!  Thanks!!