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RueckerK
Posts: 1
Registered: ‎05-29-2013
My Device: Blackberry torch 9800

Blackberry ID

Hey just looking for some help, I need to change the email address/ username of my blackberry ID however, I cannot remember my password and therefore cannot sign in to change it. Are there any solutions for this, if so please help. Thanks Kassandra
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Developer
Teaboy1748
Posts: 1,151
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900

Re: Blackberry ID

How to change or reset the BlackBerry ID password

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.

http://www.blackberry.com/btsc/KB26361

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Blackberry ID


RueckerK wrote:
Hey just looking for some help, I need to change the email address/ username of my blackberry ID however, I cannot remember my password and therefore cannot sign in to change it. Are there any solutions for this, if so please help. Thanks Kassandra

Hello RueckerK

 

Welcome to BlackBerry Support Forums

 

While changing or updating your BlackBerry ID Username or Email you should need both the username as well as the password . So if you have forgotten the password for your BBID then first try to reset your BBID password by following this KB :

 

KB26361  :How to change or reset a BlackBerry ID password.

 

If you're able to reset your password then you can change or update your Username or email on BlackBerry ID website Or on device itself , for that refer to those KB ;

 

  • KB28060How to change or update a BlackBerry ID username on the BlackBerry ID website
  • KB32514 : How to change or update a BlackBerry ID username on a BlackBerry smartphone

But everything depends if you're able to reset the password for your BBID or not , if you fail then have to follow what Teaboy suggested .

 

Good luck.

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