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New Contributor
vshepherd
Posts: 4
Registered: ‎01-03-2011
My Device: Torch 9800
My Carrier: Orange UK

Blackberry Maps not working

My blackberry maps has suddenly started being unable to find my location ?! No idea why and i have collegues using BB Maps in the office and it works fine.

 

Any solutions welcome please ! :robothappy:

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JSanders
Posts: 85,122
Likes: 23,020
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Maps not working

Go to your device Options > GPS and press the Menu key > Refresh.

On all model BlackBerrys, first make certain that you in an area of good signal coverage AND outside with a clear view of the sky in an open area of no tall buildings.

For the 9800 model:

1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Location Settings.
3. Press the Menu key > Refresh GPS.

 

And, you can also do a simple reboot on the BlackBerry...

With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.




 




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New Contributor
vshepherd
Posts: 4
Registered: ‎01-03-2011
My Device: Torch 9800
My Carrier: Orange UK

Re: Blackberry Maps not working

Thanks for the reply, neither of these things have worked...

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JSanders
Posts: 85,122
Likes: 23,020
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Maps not working

[ Edited ]

 


vshepherd wrote:

Thanks for the reply, neither of these things have worked...


 

I need more than "netither ... have worked".

 

IN the GPS refresh screen, when you perform the refresh, do you get the refresh, i.e., does the device finally see and show the satellites and/or your latitude/longitude?

 

Anything you can provide will help troubleshoot this.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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Guru III
knottyrope
Posts: 30,345
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Blackberry Maps not working

Possible your carrier is blocking it.

 

Look at this thread for some solutions to it.

 

http://supportforums.blackberry.com/t5/BlackBerry-Torch-9800-smartphone/BlackBerry-Maps-Where-is-it/...

 




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