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New Contributor
Fertoa
Posts: 9
Registered: ‎08-26-2013
My Device: Blackberry - Q10
My Carrier: XL

Blackberry Monza can't communicate with BB 10

Dear Support Team,

 

i got a blackberry monza with full data plan from Telkomsel Indonesia.

 

Within this week, suddenly my BBM can't get any message from BB OS 10 at all , neither q10 nor z10.

the communication is include :

1. Add new BB10 Contacts,

2. Receive Message from BB10 Contacts

3. Read any messages from BB10 user at same group.

 

but i was able to communicate with non BB10 user without any problem.

All of application including browser / whatsapp/ facebook/ twitter is working well.

 

when i tried to upgrade My OS, and Upgrade my BBM to BBM 7, the process is stop until "restoring BBM. " and it always result to "Temporary BBM Server Error Has Occured"

 

i have tried to Downgrade my BBM to BBM 6.2, but still this Blackberry Can't accept / Invite BB 10 Contacts.

 

i have tried anything i can, even i tried to change my SIM to another provider and still no luck.

 

Please advice.

 

Many Thanks

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New Contributor
Fertoa
Posts: 9
Registered: ‎08-26-2013
My Device: Blackberry - Q10
My Carrier: XL

Re: Blackberry Monza can't communicate with BB 10

:Wacko: nobody can help with my issue?...:smileysad:

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New Contributor
Fertoa
Posts: 9
Registered: ‎08-26-2013
My Device: Blackberry - Q10
My Carrier: XL

Re: Blackberry Monza can't communicate with BB 10

still no reply...T__T

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Monza can't communicate with BB 10

Hi Fertoa

 

Welcome to BlackBerry Support Forums

 

Sorry for the late response !

 

For most users simply reinstalling BlackBerry Messenger application fix there issues as you're having currently . Please try it again in this manner :

 

On your Device Homescreen go to Options> Device > Aplication Management > locate and Delete BlackBerry Messenger from that list .

 

KB10040  :How to view or remove installed application on a blackberry smartphone


Once it is done perform a battery pull restart by removing the battery while your device is Powered On , wait a min then reinsert it back.

Finally after reboot use your BlackBerry browser and browse to www.blackberry.com/bbmdownload and download the most recent available for your device. But most important , be sure that while lunching BBM after this new Installation you're in an area where you have a strong data coverage .

 

If problem continues then refer to this Knowledge Base and try the # 2 workaround .

 

  • KB34245: A check mark and then a red X is displayed when a BlackBerry smartphone running BlackBerry Device Software 5.0 or BlackBerry 6 to 7 sends a message to a BlackBerry 10 smartphone via BlackBerry Messenger 7.0.1.23

_______________________________________________

 

Please Note :

If you're having BBM7 or higher then your BBM Contacts are integrated with your BlackBerry ID , after installing when you login with your BlackBerry ID your Contacts will be restored back , but if you're having any previous persion then first do a local backup , you can backup in your Media card, refer to this KB for further  help

 

KB20554 How to back up and restore the BlackBerry Messenger contact list

 

___________________________________________________________________________

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New Contributor
Fertoa
Posts: 9
Registered: ‎08-26-2013
My Device: Blackberry - Q10
My Carrier: XL

Re: Blackberry Monza can't communicate with BB 10

Many Thanks for reply, will try all of them now

:Punk:

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New Contributor
Fertoa
Posts: 9
Registered: ‎08-26-2013
My Device: Blackberry - Q10
My Carrier: XL

Re: Blackberry Monza can't communicate with BB 10

Tried all of way above, and still stuck at Restoring BBM on BB 7.0.1.23, and im using Wifi with 8 Mbps connection, and it still lead to a temporary bbm server has occured
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Monza can't communicate with BB 10


Fertoa wrote:
Tried all of way above, and still stuck at Restoring BBM on BB 7.0.1.23, and im using Wifi with 8 Mbps connection, and it still lead to a temporary bbm server has occured

Hi Fertoa

 

Turn off your wifi and try to restore BBM over your mobile network .

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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New Contributor
Fertoa
Posts: 9
Registered: ‎08-26-2013
My Device: Blackberry - Q10
My Carrier: XL

Re: Blackberry Monza can't communicate with BB 10

will try and update soon... however i really appreciate your respond, very big thanks to you
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Monza can't communicate with BB 10

Hi there,

 

You are welcome .. please don't use wifi during initial BBM setup but use your Mobile network in which you have an active BIS , after restoring BBM you can use  wifi without any problem.

 

 

Good luck.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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New Contributor
Fertoa
Posts: 9
Registered: ‎08-26-2013
My Device: Blackberry - Q10
My Carrier: XL

Re: Blackberry Monza can't communicate with BB 10

still no luck., temporary bbm server has occured
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