04-26-2013 02:19 AM
am writing from Turkey. I am your customer but I have a big problem.
I must write to you because my phone at the teleservice also since 3 months
My phone failed and I sent to the teleservice. teleservice said that, " phone is change ", " we are expecting a new phone ", " new phone will come after a long time ", " Canada is not sending a new phone ", etc. etc. I am calling continuous teleservice but teleservice did not help me. And I have been victimized by the teleservice.
Is this customer satisfaction ??
I have not seen such a bad service in my life. I am waiting a new phone for 3 months. but nobody did not help me.
I do not want to being regret for I purchase the blackberry.
I want to a new phone, I do not want to expect. Other services does not aggrieve. You are the last and only resort. if you can not help me, I will go court and I will litigate.I have to do it. because new phone is not coming ( 3 months )
Pls pls pls help me.
pls you send us a new phone. pls you contact to teleservice and brightstar.
I am waiting information from you
04-26-2013 03:41 PM
Hi and Welcome to the Community!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. This site is not a channel for any formal communications with, escalations to, nor support from BlackBerry for any purpose whatsoever...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.
So, your escalation path is not here, in these forums. Rather, it is through your existing channels...even if they may not be performing to your satisfaction. You have no free path by which to bypass them and request anything directly of BlackBerry.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
There also might be some good reading here:
04-27-2013 04:16 AM
Nobody does not help me.
I am working a global company but Our company the highest level of customer satisfaction.
I am waiting a new phone on 3 months. there is no explanation of it.
I will not buy blackberry and I will tell to the everyone.
Blackberry - Vodafone - Brightstar - Teleservice are unrelated companies.
Thankyou so much for lack of interest
Thank you so much for your victimization
Never never Blackberry..
04-27-2013 09:38 AM
I beg your pardon? I did reply to you. I did show interest. It is unfortunate that I, nor anyone else on this user-to-user site, can help you for your situation, but that's hardly reason to berate us, now is it? We are simply volunteers, other users like you who happen to try to help out. But, not being affiliated with BlackBerry, your carrier, your service center, nor any other entity with which you are dealing precludes us from helping in some situations. But that hardly rates the ire you direct at us, does it?
Perhaps you did not notice this information posted at the top of every page of this site?
So, when you make statements such as you have, you are making them toward other users...not toward any of the corporate entities that you've mentioned here. So some might take offence at your words, especially those who voluntarily gave of their own free time to try and help you, even though such was actually impossible due to your specific situation...they still tried though. Yet you respond in this manner...