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New Contributor
Posts: 9
Registered: ‎01-04-2012
My Device: Blackberry Torch 9800

Blackberry Torch 9800- Media Player Volume Level Problems

[ Edited ]

I have a Blackberry Torch 9800 running OS 6.0 1907. The phone works perfectly fine except one particular issue. I use my blackberry as my primary mp3 player. I have recently discovered that I am unable to change the volume level of playback whether in headphone or speaker mode. I can use the toggle button on the side of the handset and if i press it very quickly in either direction, i will get the volume level option on screen but am unable to change it. If i hold the either the up or down button for longer, it will either skip to the previous or next song (therefore the button is functioning). Audio boost is off. Music EQ is off, also. Repeated battery pull did not fix issue. Installed App's listed below.Has anyone had similar problems? or a solution?

 

--> UPDATE: volume does not change during active phone calls, either. Any advice?

 

Apps:

amazing pong free 1.0.2.

bubble breaker 43.0

BB 6.0.0 system software

BB App World 3.0.1.29

BB Application Center 6.0.0

BB Maps 6.0.0.29

BB Messenger 6.0.1.32

BB S/MIME support 6.0.0

Brickbreaker 6.0.0

Browser 6.0.0

Calculator 6.0.0

Calender 6.0.0

Clock 6.0.0

Contacts 6.0.0

Documents to Go 2.0005.096

DOD Root Certificates 6.0.0

EasyBartender 4.1.7

Facebook 2.0.0.58

FancyTran 2.1.2

File Explorer 6.0.0

Flashlight: 2 for 1 Free 1.1.2

Fruits and Ninja Free 1.13.1

GPS Tool 1.5.3

Help 3.0.0.22

Home Screen 6.0.0

IM+ 9.2

Media 6.0.0

MemoPad 6.0.0

Messages 6.0.0

Musical Clock- MultiAlarm 2.3

Options 6.0.0

Password Keeper 6.0.0

Password Lock 6.0.0

Phone 6.0.0

Photo Editor Ultimate 6.8.10

Setup 6.0.0

SwipeLock 1.3.7

Tasks 6.0.0

Toss it Free 1.0.41

TTY Support 6.0.0

TuneIn Radio 2.3

Voice Dialing 6.0.0

Wisepilot- GPS Navigator 4.5

YouTube 1.0.0.37

Zombie Attack- Free 1.1.44

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Re: Blackberry Torch 9800- Media Player Volume Level Problems

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.



 




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Forums Veteran III
Posts: 3,717
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Blackberry Torch 9800- Media Player Volume Level Problems

Has it ever worked?  I was going to suggest a battery pull, but you've probably done that already.

Is your device running the latest OS?

________________________________________________________________
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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
Posts: 9
Registered: ‎01-04-2012
My Device: Blackberry Torch 9800

Re: Blackberry Torch 9800- Media Player Volume Level Problems

I never had this volume problem in the past. Battery pull does not help. Thanks.
Forums Veteran III
Posts: 3,717
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Blackberry Torch 9800- Media Player Volume Level Problems

Are you running the latest OS for that device?  You can check here:

http://us.blackberry.com/support/downloads/download_sites.jsp

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 9
Registered: ‎01-04-2012
My Device: Blackberry Torch 9800

Re: Blackberry Torch 9800- Media Player Volume Level Problems

WOLF359, I'm not exactly sure how to use the link you attached. So here's the story behind the phone. I won it in a contest while in the Caribbean, I world unlocked it and am now using it with a company called HEYAH in Poland. I don't really have a proper "carrier," and therefore do not have an "authorized service provider."
Forums Veteran III
Posts: 3,717
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Blackberry Torch 9800- Media Player Volume Level Problems

Do you have access to the Blackberry Desktop Manager on your computer?

if not, you can get it from

http://us.blackberry.com/apps-software/desktop/

 

I'm thinking you will need to load the latest device software to resolve that odd volume issue.

You can visit

http://us.blackberry.com/support/downloads/download_sites.jsp on your computer to see if you have the latest OS for your device.

 

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

can step you through this as well

 

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 9
Registered: ‎01-04-2012
My Device: Blackberry Torch 9800

Re: Blackberry Torch 9800- Media Player Volume Level Problems

Wolf359, thank you again. I have used the application update manager and BB Desktop Managers on the phone and via my PC respectively, but still the problem remains. I would truly prefer not reloading the operating system as your last link describes, only b/c i do not want to lose all the information and programs i currently have installed. Any other advisable thoughts?
Forums Veteran III
Posts: 3,717
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Blackberry Torch 9800- Media Player Volume Level Problems

Thats all I can think of at this point.  Maybe someone else can chime in on this.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 9
Registered: ‎01-04-2012
My Device: Blackberry Torch 9800

Re: Blackberry Torch 9800- Media Player Volume Level Problems

UPDATE--> updated OS to 6.0 Bundle 2921 (v.6.0.0.666, Platofrm 6.6.0.241). Still no change in volume control during media playback or active calls.