09-17-2012 04:20 PM
For nearly a week now my blackberry torch 9800 has been rebooting of its own accord. I have not one anything differently than usual and have had the phone for over a year now and not had any real problem with it. It used to reboot once or twice a month or so when the phone was relatively new but it is getting truly out of hand now. It started rebooting when I got a text or a phone call, whereas now it reboots randomly for no reason. It must have rebooted at least 15 times yesterday. And this morning it rebooted 5 times in one and a half hours. Its getting too frequent and I'm really struggling. Any suggestions? Xx
09-21-2012 12:47 PM
Hello abiemery24 and welcome to the BlackBerry® Support Community Forums.
Sorry to hear you are having performance issues with your BlackBerry® Torch™ 9810 smartphone.
Does your Torch display any error when this reboot happens?
Are you in a specific app when the reboot starts or is it random?
I would suggest you reinstall your device software. Use BlackBerry® Desktop Software to backup your data and follow the steps in KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows or
KB19915 Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer and before you restore essential data, ensure the rebooting has been corrected.
If the issue persists then it would be advised you contact your point of sale to investigate this matter further.
09-21-2012 02:12 PM
i had a user with dirty battery contacts doing similar, you can use a pencil eraser to cleam them
09-23-2012 03:56 PM
Er, its a BB torh 9800 not 9810.
I dont really use apps so it cant be due to that.
I can simply slide my phone open to check the time and it reboots.
There is also no error messages. x
09-25-2012 09:46 AM
You might want to read this posting:
How can I update my device software when my phone keeps rebooting? Please help!
This posting recommends a method how to reload not only your current device software which might be corrupted but also reloads your data and apps if you can get your phone into a ‘safe mode’ state.
If you can’t get into ‘safe mode’ state, i.e. your phone reboots before you reach the ‘home screen’ then you are faced of loosing all your data and apps by using the desktop method described above by hmthepirate unless you have a current backup on your PC. First follow KB10144 and then KB11320 for WIN-PCs and KB19915 for MAC-PCs. This method intercepts the reboot cycle when the red light comes on the first time your phone comes up after inserting the battery while being connected to a PC which then allows the user to take charge of taking control of his/her phone using the above KBs.
After reading your posting you might be able to get your phone into ‘safe mode’. Good luck.
09-25-2012 12:32 PM
BB4matt, i dont think its a software problem but a contact issue.