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BlackBerry® Torch™

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New Contributor
Posts: 3
Registered: ‎12-28-2011
My Device: Blackberry Torch 9800
My Carrier: Univercell

Blackberry Torch 9800 - Uncaught exception: java.lang.IndexOutOfBoundsException

Folks,

 

My Blackberry Torch 9800 shows an exception "Uncaught exception: java.lang.IndexOutOfBoundsException" when the Text Messages icon is selected. I am experiencing this the first time in 1 year.

I am unable to see past text messages. Unfortunately the Blackberry site also does not list this type of error message. Please correct me if wrong.

Any help is appreciated?

Thanks in advance for your support.

New Contributor
Posts: 3
Registered: ‎12-28-2011
My Device: Blackberry Torch 9800
My Carrier: Univercell

Re: Blackberry Torch 9800 - Uncaught exception: java.lang.IndexOutOfBoundsException

Some more questions:

- Could this be a virus? Has anybody encountered this? "IndexOutOfBoundsException" while clicking Text Messages

- Is there a way to delete all text messages otherwise?

 

Note: Reboot did not help, removing battery and inserting did not help.

 

Also how do we create a ticket with Blackberry so that this problem is registered for tracking?

New Contributor
Posts: 3
Registered: ‎12-28-2011
My Device: Blackberry Torch 9800
My Carrier: Univercell

Re: Blackberry Torch 9800 - Uncaught exception: java.lang.IndexOutOfBoundsException

Fortunately after following this link, the problem got resolved !

http://supportforums.blackberry.com/t5/BlackBerry-Torch/SMS-Inbox-Error-Uncaught-exception-java-lang...

 

I just deleted a msg containing characters denoting a Christmas Tree, and everything came back to normal :-)

New Contributor
Posts: 2
Registered: ‎12-28-2013
My Device: 9800
My Carrier: sasktel

Re: Blackberry Torch 9800 - Uncaught exception: java.lang.IndexOutOfBoundsException


bobthoma wrote:

Folks,

 

My Blackberry Torch 9800 shows an exception "Uncaught exception: java.lang.IndexOutOfBoundsException" when the Text Messages icon is selected. I am experiencing this the first time in 1 year.

I am unable to see past text messages. Unfortunately the Blackberry site also does not list this type of error message. Please correct me if wrong.

Any help is appreciated?

Thanks in advance for your support.


 

Highlighted
New Contributor
Posts: 2
Registered: ‎12-28-2013
My Device: 9800
My Carrier: sasktel

Re: Blackberry Torch 9800 - Uncaught exception: java.lang.IndexOutOfBoundsException

what do i do tks for the help