Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
New Contributor
Posts: 3
Registered: ‎05-25-2013
My Device: Blackberry Torch 9800
My Carrier: Bell

Blackberry Torch 9800 key lights on front of device stay on all the time, even in standby

Hello Everyone,

 

I have a Blackberry Torch 9800 and it was not giving any screen output.

 

I completed a security wipe of all the info on the device and fixed the issue.

 

I can use the phone now.

 

Upon putting the phone in standby the screen shuts off as its supposed to, but the key lights on the front of the device stay on. This drains the battery.

 

I have searched all over the internet to figure out how to solve this issue and no dice.

 

The technical info is below:

 


Blackberry 9800
smartphone 3G WiFi
6.0 Bundle 695(v6.0.0.246, platform 6.4.0.105)
3G Brands 1,2,5,6
Kernel v3.8 6 5
Branding Version 1.0.75.622Q
Micro Edition Config CLDC-1.1
Micro edition profile Midp-2.1
Micro edition JTWI Version MIDP-2.1
Media version: 1.1
Pim version : 1.0
File version 1.0
Bluetooth version: 1.1
Location Version 1 0 1
Micro Edition Security and trust Services version 1.0

 

-Any input on resolving this issue would be greatly appreciated-

 

-Have a great day

 

Stevo

 

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Blackberry Torch 9800 key lights on front of device stay on all the time, even in standby

Hello Stevo808,

Welcome to the BlackBerry Support Community.

 

Thank you for your question regarding the key lights on your BlackBerry 9800 Torch smartphone.

 

Please backup and perform a reload of your BlackBerry Device Software. For more information on this procedure see the following article:

How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software:
http://bbry.lv/NWPC6y

In the case that this process fails to resolve the issue, please contact your point of sale for options.

Thank you.


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!


New Contributor
Posts: 3
Registered: ‎05-25-2013
My Device: Blackberry Torch 9800
My Carrier: Bell

Re: Blackberry Torch 9800 key lights on front of device stay on all the time, even in standby

I will try this this soon

New Contributor
Posts: 3
Registered: ‎05-25-2013
My Device: Blackberry Torch 9800
My Carrier: Bell

Re: Blackberry Torch 9800 key lights on front of device stay on all the time, even in standby

Hello,

I have tried this many times in the past and it failed to rectify this issue. Perhaps BB has changed the fact of the key lights going out in the new firware.

 

Just to verify this, I have just updated today

-I connected the device

-Opened the BB desktop software and updated to 6.0 Bundle 3049(v 6.0.0.706, Platform 6.6.0.246)

-I then did a shutdown on the device and a battery pull for ten seconds or more

-I turned on the Blackberry and see no change as of now

 

-Stevo

Forums Advisor I
Posts: 578
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: Blackberry Torch 9800 key lights on front of device stay on all the time, even in standby

OS 7.1 is not available for your device?
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.