02-06-2013 09:29 AM
Hi , I have a Blackberry Torch 9800 and I have tried everything possible with T-Mobile but nothing seems to work! I'm not able to use the blackberry Internet Service and BBM will not work either! Phone has been provisioned and all, but still does not work! Someone HELP PLEASE!
02-06-2013 11:40 AM
Hi and Welcome to the Community!!
From your subject line as well as the body of your post, I am not sure if I've captured your situation correctly. Therefore, please conduct the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then need to continue to work with TMobile as it is their system with which your BB is unable to communicate...only they can look "behind the scenes" to figure out what is wrong. Only they can escalate your case up to BlackBerry for further enhanced support.
02-06-2013 12:59 PM
Thank you but I Tried ALL the above steps, but still no results. I am a T-mobile customer and the phone is an unlocked AT&T phone, wondering if I should call AT&T?
02-06-2013 01:08 PM
02-06-2013 01:55 PM
Yes, the voice, calls, text messages work just fine.. only prolem is the internet, BBM and email SETUP.. (Registration in general). I'll contact AT&T today.
Besides, when i try to register at the BIS website, the error message states, my account is either deactivated or suspended
02-06-2013 01:57 PM