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BlackBerry® Torch™

New Member
Posts: 1
Registered: ‎07-04-2013
My Device: Blackberry Torch 9800
My Carrier: Blackberry Torch 9800

Blackberry Torch 9800 "could not capture image."

Hello I am new here so sorry if I'm in the wrong place and my English is very weak.
I have a Balckberry Torch9800 and appears "could not capture image."

I've taken the battery ever did reset and hard reset since I updated and the problem continues.
  Does anyone can help me?
thank you

Please use plain text.
Elite II
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Torch 9800 "could not capture image."

Hello HugoLima


Welcome to BlackBerry Support Forums



As you already did a Software Update / Reload but still having this issue , So can you perform a Self test on your device to check if it an hardware issue , If your device don't pass the test then you take it to your Service Provider to get it fixed .


Please refer to this Article from Knowledge Base to run the test :


KB16037  : Using the Self Test application on the BlackBerry smartphone


Good luck.


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