11-27-2012 06:18 PM
Hi my trackpad on my blackberry torch 9800 has stopped working, i have taken the battery out & restarded the phone lots of time but it is not helping. Iam able to click on icons but the trackpad will not scroll.
In my software updates it says iam due an update for '7.1.0 Bundle 2061', should i update the phone? could this be the cause?
I have also heard that maybe it is due to my battery, could this also be the cause?
thanks for your help.
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
11-28-2012 01:59 PM
9800 can not get 7.x
unless you really have a 9810 and it can get that OS
cant hurt to update it but if the scroll is broken teh OS update wont fix it
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V