10-28-2012 08:19 AM
I was in the middle of sending a text when the phone turned off and went completely black, I have tried a battery pull and the red light comes on for about 5 seconds ,but then nothing, this is the 4th Blackberry device in about 2 years that has gone wrong please help.
10-30-2012 07:29 AM
Hi tomlilley96 -
can you give a bit more info such as:
10-30-2012 11:07 AM
Try starting the device in Safe Mode.
Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code