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BlackBerry® Torch™

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New Contributor
Posts: 2
Registered: ‎12-26-2009
My Device: 8830 world edition
My Carrier: Digicel

Blackberry Torch 9850 BBM (Blackberry Messenger) Vanished after Updating

BACKGROUND INFO: PLEASE DO NOT RESPOND BEFORE READING EVERYTHING BELOW

 

1. I run OS 7.0

2. The phone said there was an update to 7.1.0 Bundle 1737.

3. After it was finished Updating (after 2 Hours), BBM was no longer VISIBLE.

4. App world says BBM is installed on the phone

5. If a friend sends me a message, it says delivered on his phone. However I receive no indication of any message recieved.

6. I have tried Wiping the phone Twice... (2 times to be clear). Still No BBM

7. BBM cannot be deleted from the TORCH so that is not an Option

8. I have the latest BBM installed so update is not POssible

 

OBSERVATION: Only possible solution I see right now is to downgrade... Please advise

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Blackberry Torch 9850 BBM (Blackberry Messenger) Vanished after Updating

Hello segree,

 

The following article will assist you regarding the missing BBM™ icon on your BlackBerry® Torch™ 9850 smartphone:

 

BlackBerry Messenger icon disappears from the Home screen of the BlackBerry smartphonehttp://www.blackberry.com/btsc/KB23968

 

We hope this helps.

 

Thank you.

 

 


-FB


 


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