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BlackBerry® Torch™

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New Contributor
purpleismycolour
Posts: 6
Registered: ‎04-07-2012
My Carrier: Vodaphone
Accepted Solution

Blackberry Torch 9860 stuck on software update help!

I have a blackberry 9860 torch and its stuck on 18% on the software update, ive took the battery out twice , there no differnce and my blackberry desktop wont pick it up, id really appreciate it if someone could help me please !

 

As soon as possible !

Thank you !

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Elite II
BillJ
Posts: 7,813
Registered: ‎01-05-2009
My Carrier: Rogers

Re: Blackberry Torch 9860 stuck on software update help!

If BlackBerry Desktop Software is not recognizing your phone, you're really out of luck; it's imperative that BDS connects to your phone.

 

RIM has this to say about getting your phone to connect to BDS:

 

http://www.blackberry.com/btsc/KB10144

 

 

I hope that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Contributor
purpleismycolour
Posts: 6
Registered: ‎04-07-2012
My Carrier: Vodaphone

Re: Blackberry Torch 9860 stuck on software update help!

Thank you for that help! But I went onto blackberry UK and there was a link and it could update your phone from there, it wouldn't let me back up my phone as my phone had lost wifi when I took the battery out but the update was a success! Thank you again for your help and any other errors or mishaps acur ill be coming to you!
Thank you ever so much!
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New Contributor
jemmahart92
Posts: 4
Registered: ‎08-18-2012
My Carrier: Virgin

Re: Blackberry Torch 9860 stuck on software update help!

how did you do this please?

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New Contributor
purpleismycolour
Posts: 6
Registered: ‎04-07-2012
My Carrier: Vodaphone

Re: Blackberry Torch 9860 stuck on software update help!

I can't exactly remember but I went onto the blackberry website plugged my phone in the usb and clicked on an update and it worked sorry I can't remember!
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