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BlackBerry® Torch™

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New Member
shaz_10
Posts: 1
Registered: ‎03-13-2013
My Device: Blackberry Torch 9800
My Carrier: Giffgaff

Blackberry Torch Screen wont work !

Hi i turned off my blackberry torch 9800 and the turning off screen went all fuzzy and then when i tried turning it back on the screen wouldnt worked . The keyboard and keys light up the the screen just stays black and doesnt work. My fone stll works as the red flight is flashing as i have a message and when i ring it it rings. Please TELL ME HOW TO FIX THIS . I DONT REALLY WANT TO OPEN IT UP AND FIX IT OR SPEND A LOT OF MONEY ON IT. SOMEPNE PLEASE HELP ME , THANKS.

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Hall of Famer II
sdgardne
Posts: 48,196
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Torch Screen wont work !

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

 


Otherwise, you might try to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens...

 

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.


 

But if the behavior continues in Safe Mode, then you will need to consider more drastic actions -- e.g., device WIPE, Clean OS Reload, BBSAK/JLCMDR wipe/reload, etc.

 

Do keep in mind, however, that all we can offer you are diagnostic tests intended to rule in/out certain causes, hopefully eventually narrowing down to a most likely root cause -- but it's a deductive process, there's really no way, at an internet distance, to truly provide you with any kind of 100% diagnosis. Further, if the problem indeed is hardware failure (as it may well be, given what you describe), then no amount of internet-distance diagnosis nor OS/software recommended actions can really help...hardware issues can only be firmly diagnosed by in-hand evaluation by a qualified technician.


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
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