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BlackBerry® Torch™

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New Member
Posts: 1
Registered: ‎01-31-2013
My Device: Blackberry Torch 9810
My Carrier: AT&T

Blackberry Torch freezes when turning on

While using my blackberry it froze, and wouldn't exit from the internet, so I took the battery out. Though after putting the battery back in and trying to restart the device, it gets frozen when loading on the blackberry screen with the bar below. I have tried letting it be for two hours, hoping that it was just taking awhile, but that didn't work either. I also tried taking the battery out and putting it back in. I'm not sure what else to try. 

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Blackberry Torch freezes when turning on

Sometimes it takes a couple of tries for your phone to load.  If at first it won't fully load, remove the battery and try again.  Try this a few times.  If it still won't load after that, you should try connecting it to BlackBerry Desktop Software.  If it won't connect successfully, here's what to do:

 

www.blackberry.com/btsc/KB10144 .

 

 

Let us know if that helps you.  Smiley Happy


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