Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

New Member
Posts: 1
Registered: ‎01-31-2013
My Device: Blackberry Torch 9810

Blackberry Torch freezes when turning on

While using my blackberry it froze, and wouldn't exit from the internet, so I took the battery out. Though after putting the battery back in and trying to restart the device, it gets frozen when loading on the blackberry screen with the bar below. I have tried letting it be for two hours, hoping that it was just taking awhile, but that didn't work either. I also tried taking the battery out and putting it back in. I'm not sure what else to try. 

Please use plain text.
Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: Blackberry Torch freezes when turning on

Sometimes it takes a couple of tries for your phone to load.  If at first it won't fully load, remove the battery and try again.  Try this a few times.  If it still won't load after that, you should try connecting it to BlackBerry Desktop Software.  If it won't connect successfully, here's what to do:


www.blackberry.com/btsc/KB10144 .



Let us know if that helps you.  :smileyhappy:

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Please use plain text.