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BlackBerry® Torch™

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New Contributor
212936za
Posts: 5
Registered: ‎04-29-2013
My Device: Blackberry Torch 9810

Blackberry Torch going crazy :(

Hello everybody,

 

I have for about a year the Blackberry Torch 9810 (software 7.1 pack 1149). But since yesterday, when I slide my phone open, it starts to react very very slow and my touch screen stops working. when do a battery pull, everything works for 5 minutes without problems but then it starts again. I really don't know what to do! 

my provider is Base Belgium. 

 

Greetings from Belgium!

 

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Blackberry Torch going crazy :(

Hi and welcome to Support Forums

 

 

If a battery pull restart is able to resolve the issue but for a short term , then you should try updating your device software , As I can see you Carrier Base had released some higher OS packages for your device model then you're having currently   BASE . You should try that . For help refer to this Knowledge Base :

 

KB29847 : BlackBerry Desktop Software is not required to perform a clean reload of the BlackBerry Smartphone.

 

 

But first do your backup using Desktop Software .

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New Contributor
212936za
Posts: 5
Registered: ‎04-29-2013
My Device: Blackberry Torch 9810

Re: Blackberry Torch going crazy :(

Hello, 

 

first of all thank you for your reply! Really appreciate it!

I am hesitating on downloading the update, because I'm scared that it will cause more problems. 

Can you surely say that this update will solve my problem? 

 

greetings!

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Blackberry Torch going crazy :(

Hi

 

 

Why are you scared ! 

 

My perception is if your device is working well , then you can stay with your current device OS. But if you're having issues like freezing , lagging or poor device response then I think we should look if any updates are available for our device model .

 

I cannot say that update will fix your issue completely , but I can say it will help :smileyhappy:

 

So please try it but backup first .

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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New Contributor
212936za
Posts: 5
Registered: ‎04-29-2013
My Device: Blackberry Torch 9810

Re: Blackberry Torch going crazy :(

Hey! 

 

Just wanted to let you know that I've just updated my phone, but unfortenately it didn't solved my problems ;(

I'm realizing now that when I don't slide up my phone it works fine, but once I slide it open the touch screen doesn't work and my BB becomes very slow or doesn't even respond to anything..

 

BUT I still appreciate it that you took your time to help me! 

 

greetings!

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New Member
g_carr
Posts: 1
Registered: ‎04-29-2013
My Device: Torch 9810

Re: Blackberry Torch going crazy :(

I am having the same issue, started this morning also. I updated, did not help even in the slightest. I want to reset back to factory settings if possible.

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New Contributor
212936za
Posts: 5
Registered: ‎04-29-2013
My Device: Blackberry Torch 9810

Re: Blackberry Torch going crazy :(

Glad to hear that I'm not the only one! I hope that they will come with a solution soon!

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