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BlackBerry® Torch™

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New Member
cdieck
Posts: 1
Registered: ‎01-10-2013
My Device: Curve 9810 Torch
My Carrier: Drei

Blackberry Torch is all th time breaking down and driving up since this morning when i did syc.

Heelo, to all. My torch is since this moirning after syc all the time breaking down and again starting up. Whta can i do?

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Guru I
John_Clark
Posts: 15,634
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Blackberry Torch is all th time breaking down and driving up since this morning when i did syc.

I suggest trying a new/different battery. If that doesn't fix it then it may be software related.

Important: Make a full backup of the device using BlackBerry Desktop Software before continuing.

Go to Options >Security Wipe. Wipe the device, including 3rd party applications. Does the device still exhibit the same behavior?

If yes, then you can try reloading the OS to the device. If we need to do that I'll provide instructions.

If no, then restore your backup file to the device and see if the device still works normally. If it does then you can begin to reinstall your apps one by one until you find the one that is causing the reboot problems. If the problem comes back then you know it was something in your personal data and you can wipe the phone again and restore only the most important data from the backup and start over fresh for everything else.



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Forums Advisor I
LCromwell
Posts: 526
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: Blackberry Torch is all th time breaking down and driving up since this morning when i did syc.

I would also look at any recent apps you may have put on? If so delete them and reboot.
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
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