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BlackBerry® Torch™

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MarV85
Posts: 1
Registered: ‎10-10-2012
My Device: Torch 9860
My Carrier: TSTT

Blackberry Torch wont load fully

Hi There,
im using a lexar 32gb micro sd class 10 in my 9860 with the latest OS and yes i use quick pull but (as far as i know) its never caused a problem for me but after reading a few threads if i get my phone back on ill delete it and try the old method of rebooting..its only recently that my phone crashed and while using it. it then went into a rebooting mode where it would load 2/3 of the way and then restart again repeatedly. If it did manage to get past that stage the phone would go back to default settings and have a message on screen saying "cannot not access internal memory errors detected" then it would give an option to "repair now" and also a checkbox if i wanted to save lost clusters. i was able after several attempts to get it to reformat using bb desktop manager. (which worked well for a time) but then the message would come up ever so often upon reboot stating "internal memory errors detected " would i like to repair it?. clicking repair would work sometimes but other times it would just send the phone back into the rebooting mode all over again ....which is where im at tonight as it crashed again....  i store all my stuff on my 32gb i put nothing on the 2.5gb onboard, so then why is it giving me this headache?Now it isnt rebooting anymore its just stuck on 2/3 boot until the battery dies .... i use the phone to watch my vids and listen to music. all i would like to know is... (1)can this problem be repaired? (2)if yes then how? because reformatting clearly isnt a permanent solution...i love my 9860 i think its a really great phone and would like to keep it but aaarrrrrgh!!!! this is very frustrating(-.-) Help please anyone!

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Blackberry Torch wont load fully

Hey Marv85,

Welcome to the BlackBerry® Support Community Forums.

 

I would suggest to do a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320, please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.

-HB

 

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