BlackBerry® Torch™

[abhaysabs]

Hi,

i bought the Blackberry Torch 9860 around 2 weeks back.

due to some reason, an app downloaded from appworld was causing problems during the battery pull of my device, so i did a clean wipe of the handheld.

upon restarting the device i found the Blackberry digital compass missing, it was there before wiping as i used to use it often. i can't find it under applications list when connected to desktop manager. theres no installation file available on the net.

please help.

providing you all details of the device:

Blackberry 9860

OS 7.0 Bundle 1465 (v 7.0.0.296, Platform 5.0.0.496)

Carrier: Vodafone Essar (India)

[JCW4b]

I had the same problem on the Torch 9810. In the end I had to do a full security wipe and then use the desktop software to reinstall the device software (use Device - update - view other versions). It worked for me.

[nikmahmood16]

I also having this problem. What is the solution?

[alexxliu]

Even me I'm facing the same problem
i tried to restore my device to the previous date of wiping then also i couldnt find digital compass
pls help

[BillJ]

JCW4b's solution is what you should be trying.

Plug your phone into your PC via USB and open BlackBerry Desktop Software.  If you don't have it, get it from www.blackberry.com/desktop from your PC's browser. 

Once you've plugged your phone in and it's been recognized, click Device at the top of the software then Update from the drop-down menu.  If you're offered a newer version of OS and you wish to download it, proceed.  If you don't wish to download the newer version or you're not offered a newer version, click View Other Versions.  Choose the one with (Currently Installed) beside it and load it.

Let us know if that helps you. 

[alexxliu]

respected sir,
i tried to update my device as you told from blackberry desktop software. when i click update it says there are no blackberry software updates available . my phone is torch 9810 with os 7.
and i also tried restoring it from the backup which i made earlier still not getting compass back. do i need to buy it from application world?
thankyou.

[BillJ]

BlackBerry Desktop Software might say that your phone is up to date.  If that's the case, click Device>Update>View Other Versions and pick the one with "Currently Installed" written beside it.  If that doesn't restore the compass, then look in the left column of Desktop Software for Applications.  Click it and see if Compass is one of them.  If so, make sure there's a check mark beside it and try getting it back that way.

Let us know if that helps you. 

[alexxliu]

respected sir,
As you said Click Device>Update>View Other Versions
I went to Device>Update and i found there was no such option as view other versions ...
what i get in check update window after clicking to update is
- There are no BlackBerry device software Updates available.
you are currently receiving email notifications when updates to blackberry device software are available
- keep me subscribed to email notifications
- use a different email address
ok and cancel button.
looking forward for your reply
thankyou.

[BillJ]

OK, plug your phone into BlackBerry Desktop Software once again.  Once it's recognized, click Applications on the left side of the software.  Compass should be there and if you check the box beside it and click Apply, it should restore it.

I hope that helps you. 

[abhaysabs · Accepted solution]

Ok guys I found a solution. I went to the blackberry website. And I downloaded the device software for my phone. In this case OS7. U will find it somewhere in support section. Download ur country specific and carrier specific device software onto ur pc and install it as per instructions.
Then open desktop manager, connect ur phone and check for updates, it will give u an option to view other versions once its finished checking online. Click on that and it will do a clean install of the device software after taking a backup. Follow instructions and u have a brand new phone again with the digital compass.