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BlackBerry® Torch™

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houghtnd
Posts: 1
Registered: ‎07-02-2013
My Device: torch 9800

Blackberry messenger

Recently I received a BBM upgrade from Blackberry.  So why not?  I entered all the information, but now when I press the BBM icon all I get is a blank blue page with the message "Restoring BBM" which can go on indefineately until the battery dies.  I have now los all the BBM contacts and messages.  Does anyone know the solution?

 

As well does anyone know if there is a direct contact link or email address to a Blackberry tech?  I have used the contach us link and it just keeps sending me in circles.

 

Thanks

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Blackberry messenger

Hello houghtnd

 

Welcome to BlackBerry Support Forums

 

 

Which version of BBM you're having before this update ? 

 

If you're having problem with BBM then you should try reinstalling it again , it may help . To do that First On your Homescreen go to Options > Device > Application Management > locate and Delete BlackBerry Messenger from that list .

 

KB10040  :  How to view or remove installed application on a blackberry smartphone

 

After deleting perform a Battery Pull Restart by removing the battery while your device is Powered On .then wait a min. and  re-insert it back .

 

Your device may take a long reboot , finally use your BlackBerry Browser and browse to www.blackberry.com/bbmdownload and download the most  available for your device .After reinstalling see if that helps 

 

Additional Information :

KB33326 : After upgrading from BBM 6.2 to BBM 7, an attempt to log into BBM 7 results in the application being stuck at the "Restoring BBM" message

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